FAQ

About Airstrike

What is Airstrike?

We are a brand focused on creating quality, well-designed products that we wanted ourselves.

How long have you been in business?

Since 1996. We registered our domain in 1997!

Where are you located?

We are located in Acworth, Georgia, USA (near Atlanta)

Do you have retail stores?

No. We mostly sell directly through our online shop. This allows us to keep our overhead costs down and keep our prices affordable. The beauty of selling online is that we can reach millions of people around the globe and and focus on what we do best, designing new products.

Orders

What forms of payment do you accept?

We accept major credit cards such as Visa, MasterCard, American Express, and Discover or directly payment through PayPal.

Do you sell Gift Cards?

Yes, we certainly do. You can purchase Airstrike Gift Cards here. The gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees and no expiration dates.

Shipping

Where do you ship to?

We ship to almost every country in the world.

What does shipping cost?

Just add the items to your cart and select your country from the list to get a shipping price.

How long does shipping take? What shipping methods do you use?

All orders are shipped via USPS. Please allow 2-4 business days for most orders to be processed after your purchase is complete.

Domestic Shipping (within the USA)

  • Standard Shipping (USPS First Class and Priority): 5-10 business days
  • Express Shipping (USPS Express Mail): 2-3 business days

International Shipping (varies per country)

  • First Class International: 3-5 weeks (customs processing times vary)
  • Priority International: 10-15 business days (customs processing times vary)

I live outside of the USA, will I be charged additional customs fees or import taxes?

Most likely. Every country has different regulations on how they handle imported goods. We recommended you visit this Duty Calculator to get an estimate of what you will be charged when the package arrives. We do not pre-pay or cover any import fees.

Can I track my order?

Once your order has been shipped, you will receive an email with a USPS tracking link. Please allow 24hrs for the link to activate. Once the packages leaves the US, the tracking links may not update but the package is still on its way.

Returns & Exchanges

What is your return policy?

We want you to be 100% satisfied with your Airstrike purchase. Items in new condition (never been used/placed on your vehicle) can be returned or exchanged within 30 days of delivery. Please note that original shipping charges are non-refundable. If we made a mistake or the item arrived defective, please contact us here and we’ll make things right.

To return or exchange an item please follow the steps below:

  1. Include a copy of the packing slip or confirmation email from your order and note the new size or item desired. (We cannot guarantee all items and sizes will be in stock for exchanges.)
  2. Mail your return to:
    Airstrike
    Attn: Returns/Exchanges
    Use the address on your package
  3. Once your return is received, your new item(s) will be shipped out at no additional cost or we will issue your refund.

Products

License Plates/License Plate Frames

What is it made of?

Our license plates and frames are hand made from a heavy duty aluminum and NOT Cheap plastic. This license plate measures approximately 6" x 12" inches and the license plate frame measures approximately 6.5" x 12.25" inches.

What type of printing process is used?

Airstrike® license plates are printed using the highest quality materials and inks. We have been making license plates since 1996. We have made custom license plates for Walt Disney, Universal Studios, Busch Gardens, Nasa, and many others.

Will the printing on the license plates fade?

We use high quality inks to produce the brightest printing possible, and clear coat the plates with a UV resistant coating. However, some of the printing will fade over time, which is why we highly recommend our High Quality Clear UV Acrylic Bubble Shield Protective License Plate Cover.

Do you manufacture your products in-house?

Yes, we do our own manufacturing. On a very few accessories items, we partner with great manufacturers all across the US for each of those products, like the UV bubble covers.

Can I personalize it?

For a small fee you can personalize your License Plate or Frame. This is made into the artwork so it is long lasting.

This is NOT a sticker, NOT airbrushed or vinyl lettering. It is manufactured directly into the metal with the artwork and is smooth to the touch, so it won't peel or crack off. This is the HIGHEST QUALITY lettering you can get! :)

Phone Cases

What is it made of?

Our Phone Case is hand made from a heavy duty hard plastic shell and a snap-in protective rubber bladder and NOT Cheap plastic.

What type of phones do these fit in?

Airstrike® phone cases come in most common Apple iPhone and Samsung Galaxy cases. Just select the device on the product page for your device.

Can I personalize it?

For a small fee you can personalize your phone case. This is made into the artwork so it is long lasting.

This is NOT a sticker, NOT airbrushed or vinyl lettering. It is manufactured directly into the phone case with the artwork and is smooth to the touch, so it won't peel or crack off. This is the HIGHEST QUALITY lettering you can get! :)

What type of printing process is used?

Airstrike phone cases and printed using a unique process that results in a permanent image. The artwork has bright and durable colors. It will not fade or smear and will last for years.

Art Prints

What sizes are available and how do I order?

Sizes are listed in the grey "Select a Size" menu to the right of print above. To order, select a size and click the green "Add to Cart" button.

What type of paper do you use?

Art prints are professionally printed on professional grade paper with a matte finish using archival inks.

Do you offer prints on canvas?

Yes! See my canvas selection.

Do your prints come framed?

No. My prints come in standard sizes, perfect for ready-made frames. You can also have them custom framed by your local frame shop. Want an easy, ready-to-hang alternative? View my canvas wraps (Canvases only available to US buyers)

How are your prints shipped?

All of my items are shipped in sturdy, water-resistant packaging. Type of package depends on the item and your location. Click on the 'Shipping and Policies' tab above for more details.

Do you offer custom sizes?

Yes! Please contact me and I will do my best to accommodate you.

Miscellaneous

I want to sell Airstrike products in my shop. Do you sell wholesale?

No, not at this time. We currently sell directly to our customers through our website.

Can I place an order over the phone?

We are a small eCommerce company and unfortunately we do not provide phone support at this time. We do however provide excellent customer service through our website and email. You can see that in our feedback.

Can I see the personalization before I order?

There is no preview option to see what it will look like before ordering. We automatically email you a proof after we design it and before we ship your order. We cannot provide a proof prior to placing an order. Our graphic designers only work when you hire us to make you a personalized item.

Refund policy before custom item ships: Absolutely love your proof or contact us and we'll make it right. Your satisfaction is 100% guaranteed.

Still have other questions?

For additional information about Airstrike or have pre-sale questions please use the contact form or email info@airstrikeinc.com.